Testimonials
“I’ve had the Chief Customer Officer title for a couple of years, but have been doing many elements of the job for more than six years. In the early days I didn’t know anyone else with the CCO title, and I felt like I was a bit out in the wilderness. Unlike other executives, there wasn’t a network of resources I could turn to for help in my new Customer Focus mandate. With the Council, I feel like I’ve been able to come in from the wilderness and consult with executives from various industries with whom I can benchmark and share best practices. It is a safe place to lay everything on the table because we all have the same agenda: to become a little smarter and bring real value back to our companies. I feel like we’ve done very well with that in the last 12 months with the Council.
In my early days, I spent a lot of time learning by trial and error, getting a few things right, learning from what we got wrong, and getting it right the second time. If the Council had existed then, I might have been able to accomplish in three years what took me six, with a little less experimentation and a little more learning from others who have been there and done that.”
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Jeb Dasteel
SVP & CCO,
Oracle
"Time is my most precious commodity. The CCO Council, with its best practices, in-depth research, and most importantly, the ability to have dialogue with other highly experienced members in a trusted environment is invaluable because it saves me time. The sharing is excellent. I no longer have to reinvent the wheel with every new initiative. Most importantly, I'm not experimenting at my customers' expense as I deploy tried-and-tested Council best practices. As a member, I can deliver a better customer experience and better business results--much faster."
Tammy McLeod
VP & CCO,
Arizona Public Service Co
"The CCO Council offers tremendous value to me, personally and professionally. The in-depth discussions are invaluable. I get immediate answers to my most pressing problems. I can learn from brilliant people what is working or not, without dragging my customers through my mistakes. With this collective wisdom, I am guaranteed to be successful!
I treasure the ability to share my concerns and get answers and support in a safe environment. I can lay out my strategy and ask for input, experiences, and advice. Members feel my pain and understand my concerns, and they are truly selfless in helping each other succeed, which is a rarity in business.
I’m excited about the opportunity to more clearly define and disseminate best practices for the CCO role. This is truly a fulfilling and worthwhile effort."
"The real value the CCO Council brings to us is the ability to share best practices, the ability to have a group of trusted individuals we can give our ideas, our thoughts, and our concerns to in order to see what is working and what is not. What it boils down to is the ability to make change faster in a way that it actually works the first time."
Rudy Vidal
Former CCO inContact and VP Strategy,
Panasonic
"I've always believed that a successful company's business strategy is driven by customer input. I am proud to be the voice of the customer at Oncor and am excited to join an organization that is dedicated to the same customer advocacy principles in which I believe."
Brenda Jackson
Chief Customer Officer,
Oncor
"At SAVO, we are dedicated to our customers' success. We have organized our teams around it, developed programs to promote it, and we measure ourselves based on their success. I look forward to working with other members of the council to explore innovative ways to drive the imperative of customer success to the forefront of an organization's strategic initiatives."
Brian Study
Chief Customer Officer,
SAVO Group
"At Nationwide, we've instituted a highly successful program called 'I Care,' in which we ask all associates to make a personal commitment to care for customers. I see CCO Council members making that same commitment to each other by sharing strategies, tactics and best practices to make contributions to customers and our companies even more meaningful. It's important for the customer-focused work we do at Nationwide to have access to this group of experts as well to all the other resources the Council provides."
Jasmine Green
VP & Chief Customer Advocate,
Nationwide
"Rosetta Stone is very pleased to be part of the Chief Customer Officer Council. We have a tremendous commitment to each one of our customers, and to join a like-minded influential group focused on thought-leadership in the customer experience space fits our ethos perfectly. All the areas that we currently are driving forward—from customer analytics and behavioral personas; through socialization and concierge services—all can benefit from and contribute to the Council's best practices approach."
Jay Topper
SVP,
Customer Success, Rosetta Stone
"Throughout my career, I have worked with large companies implementing enterprise solutions, and a key to success has been advocating for customers both internally and externally. I am pleased to work with my fellow Council members as we sponsor customer advocacy, customer success, and voice of the customer programs within our organizations. I am delighted to be part of the Chief Customer Officer Council. The greatest benefit that I've received from joining the Council is really listening to and learning from my peers. They have similar missions as mine and I've been able to take back a wealth of ideas and implement them within Vendavo."
Jennifer Maul
Chief Customer Officer,
Vendavo
"I first became a CCO in the year 2000 and the real challenge at that point was that there was no formal organization – there was no council you could join, no conference you could attend – really no way to find others like yourself that were in similar roles in different companies. So the CCO Council has really provided the value of being that resource when many, many companies are making the decision to balance business and the customer. The CCO Council is a resource for best practices, for leading practices. We can learn from other companies and what they’ve done and how it’s been successful. We can think about approaches that other companies have taken to accomplish the same tactics as those that we have to undertake. And I think there are many ways the CCO Council will be impactful in the future as more and more companies get on board and try to balance the business by focusing on customer needs."
Lacey Grey,
Executive Director, Customer Experience of Merck,
Merck
"I had an initial opportunity to experience the CCO Council before I joined and was really impressed by the caliber of the conversation."
Hilary Noon,
VP Customer Insight and Experience,
American Cancer Society
"Rosetta Stone is very pleased to be part of the Chief Customer Officer Council. We have a tremendous commitment to each one of our customers, and to join a like-minded influential group focused on thought-leadership in the customer experience space fits our ethos perfectly. All the areas that we currently are drivingforward—from customer analytics and behavioral personas; through socialization and concierge services—all can benefit from and contribute to the Council's best practices approach."
Jay Topper,
SVP, Customer Success,
Rosetta Stone
"I'm passionate about working with creative, energetic people who all have the same goal—building world-class companies that focus on fulfilling customer needs, which is why I'm so enthusiastic about participating on the CCO Council. It's exciting when like-minded people across industries come together because there's a wealth of knowledge to gain from our collective experiences, which ultimately benefits the customer."
Anne Bowman,
Chief Customer Officer,
Voxeo Corporation