About Curtis N. Bingham
The first to promote the role of chief customer officer (CCO) as a catalyst for competitive advantage, Curtis N. Bingham is recognized as the world’s foremost authority on CCOs. For over 20 years, he has been helping companies strategically engage their customers in order to create sustainable competitive advantage and dramatically grow revenue and profits.
Curtis is founder and Executive Director of the Chief Customer Officer Council™, the first peer-led advisory group for CCOs, and President of Predictive Consulting Group, Inc. Through his work with Council members and more than 200 chief customer officers, Curtis has identified and codified best practices in customer centricity, customer engagement, employee engagement, customer innovation, and more. He has created the CCO Roadmap and the Customer Centricity Maturity Model; groundbreaking, proprietary works that assist companies achieve customer centric culture and revenue growth.
A sought-after international speaker, author, and consultant, Curtis is passionate about creating powerful customer strategies and is well known for his business acumen, actionable insights, and commitment to measurable business results. He authors The Bingham Advisory: Strategic Advice for the Chief Customer Officer, CEOs, and Boards of Directors and is the first to identify customer engagement as customer centricity’s next evolutionary step beyond loyalty.
Curtis holds an MBA from Lehigh University and a Master’s in Computer Science from Brigham Young University.
Read an interview with Curtis at the Customers 1st 2009 Podcast: A Conversation with Curtis Bingham, Predictive Consulting Group
Testimonials for Curtis Bingham as a Professional Speaker
“Curtis is definitely not your usual speaker! Curtis' professional and unique approach to customer valuation held our very dynamic and demanding group spellbound. Once you experience Curtis' presentations you will figure out any way possible to make him an extension of your business.”
Lisa K. Matthews
WPO, Boston Facilitator
“Curtis Bingham is the kind of speaker who audiences love. He is filled with great ideas about how you can improve your businesses through better intelligence. His insights are invaluable.“
Author of “Speak Like a CEO”
“Curtis’ passion and enthusiasm for his topic earned him a standing ovation!“
VP, Customer Relationship Management Institute
“Curtis is the best speaker we’ve ever had!”
Founder, The Marketing Roundtable
“A perfect 5/5 feedback rating—Curtis is excellent!”
Founder, Boston Product Management Association
“Curtis was superb! I strongly recommend Curtis to any group”
President, Independent Computer Consultants Association
“Curtis is a gifted speaker who presents with a rare clarity, conviction and keen eye for the motivation of his audience.”
VP of Programs, Society of Professional Consultants