About Curtis N. Bingham
Curtis N. Bingham is the Founder & Executive Director of the Chief Customer Officer Council™, the first peer-led advisory group for CCOs. Having worked with more than 150 CCOs to create customer-centric cultures and drive profitable customer loyalty during the last decade, Curtis is the recognized authority on CCOs and was the first to promote the CCO role as catalyst for customer centricity.
With the help of Council members, Bingham has created the CCO Roadmap, a groundbreaking work containing more than 100 prioritized, critical strategies essential for the success of customer-centric initiatives. Curtis is a sought-after speaker and the author the forthcoming book, "The Authoritative Guide to Customer Strategy: Lessons Learned from World-Renowned Chief Customer Officers" that describes how the CCO can create a consistent and unified customer strategy to grow revenue, profit, and loyalty.
For more than 15 years, he has helped companies dramatically increase customer acquisition, retention, and customer profitability. He's uncovered millions of dollars in hidden profits for companies like:
Bingham also has published the annual Executive-Level Customer Champions report, covering companies such as Cisco, HP, Sun, Monster.com, and Disney that includes the roles, responsibilities, and best practices of CCOs around the world to increase customer loyalty and profitability.
He has worked with a variety of industries including enterprise software, telecom, semiconductor, marketing automation, publishing, corporate gift, and Internet advertising in addition to various non-profit organizations. He is a contributing editor for Sales & Marketing Excellence and a regular contributor to the Handbook of Business Strategy. Holding both an MBA from Lehigh University and a Master’s in Computer Science from Brigham Young University, he has taught Demand Chain Management at Bentley College in Massachusetts, plus he is a member of the Institute of Management Consultants.
Bingham is heavily involved with the Boy Scouts of America. Evenings and weekends are usually spent enjoying his second love (after his wife and family, of course) in the outdoors and helping develop character, citizenship, and life skills in each Scout.
Read an interview with Curtis at the Customers 1st 2009 Podcast: A Conversation with Curtis Bingham, Predictive Consulting Group
Testimonials for Curtis Bingham as a Professional Speaker
“Curtis is definitely not your usual speaker! Curtis' professional and unique approach to customer valuation held our very dynamic and demanding group spellbound. Once you experience Curtis' presentations you will figure out any way possible to make him an extension of your business.”
Lisa K. Matthews
WPO, Boston Facilitator
“Curtis was everything you’d hope for, but often don’t find, in a chairperson. I would highly recommend Curtis in the Chairperson role. He was not only dedicated to the event, but dedicated to the advancement of the customer industry as a whole.”
Kelly Potanka
Producer, IIR USA
“Curtis Bingham is the kind of speaker who audiences love. He is filled with great ideas about how you can improve your businesses through better intelligence. His insights are invaluable.“
Suzanne Bates
Author of “Speak Like a CEO”
“Curtis’ passion and enthusiasm for his topic earned him a standing ovation!“
Eva Doucette
VP, Customer Relationship Management Institute
“Curtis is the best speaker we’ve ever had!”
Cliff Conneighton
Founder, The Marketing Roundtable
“A perfect 5/5 feedback rating—Curtis is excellent!”
Bob Levy
Founder, Boston Product Management Association
“Curtis was superb! I strongly recommend Curtis to any group”
Norman Daoust
President, Independent Computer Consultants Association
“Curtis is a gifted speaker who presents with a rare clarity, conviction and keen eye for the motivation of his audience.”
Pamela Waite
VP of Programs, Society of Professional Consultants