I'm Curtis Bingham, an advisor to more than 200 CCOs at
companies like Coca-Cola, Cisco, Metlife, Oracle and JetBlue.
My mentoring program helps customer executives like you quickly become more relevant
to the C-suite - and to your customers as you deliver lasting results.
My two proprietary diagnostic tools, the CCO Role diagnostic and the CCO Roadmap, will reveal the objectives you'll need to conquer to succeed. Then, using information from 360s, scorecards and your vision for customer experience, we'll work together to overcome obstacles and implement action plans that will powerfully demonstrate business value and ROI and delight your customers.
Ready to accelerate your success?
Book now
GAIN ROBUST EXECUTIVE BUY-IN TO ACCELERATE YOUR ABILITY TO DELIVER
The average tenure of a CCO is only 25 months
Are You Producing Results Fast Enough?
Is Your Job In Danger ?
GAIN INSIGHT
Together we will gain insight into your areas of political and organizational stength, danger and opportunity using my propriety CCO role diagnostic. The powerful tool has helped hundreds of customer experience executives gain insight into precisely what they must do to gain firmer traction for themselves and their initiatives.
THEN TAKE ACTION
Using insight from the CCO role diagnostic,
I will customize mentoring to help you:
- Develop the influence you need to get crucial initiatives funded and staffed
- Win company-wide support for your CX vision
- Deliver outstanding value for customer
- Demonstrate ROI and business value to y leadership
What really tipped my success scale was learning from Curtis how to influence: how to go beyond my sphere of responsibility to make customer experience an executive priority. I don't think I would've been nearly as effective at JetBlue without Curtis' help to engage the entire company in improving the customer experience.
VICKY STENNES
VP Of Inflight Services, Jetblue.
Which ones will move the needle farthest and fastest?
PRIORITIZE INITIATIVES AND LEVERAGE BEST PRACTICES TO PRODUCE THE GREATEST
IMPACT QUICKLY
It can be overwhelming to figure out which initiatives to implement first.
Once you have choosen the highest impact initiatives, what are the best practices what will deliver greater impact?
GAIN INSIGHT
To pinpoint which customer functions and initiatives to prioritize for the greatest yeild, we will use my propriety CCO Roadmap diagnostic tool that examines ~100 activites in 13 groups.
THEN TAKE ACTION
Using information from this tool , togather we will develop a detailed action plan to:
- Priotitize initiatives with highest impact
- Develop a detailed roadmap to build and expand upon best practices
Then we'll get to work.
I'll work with you every step of the way to help you implement your plan and address urgencies to keep the plan on track.
Curtis's diagnostics were spot-on and eye opening. I learned more about what I need to do professionally and personally than from any other review. He calls BS and speaks candidly. His recommendations. His planning helped me through a critical transformation project that I would never have undertaken without his help.
CHRIS KIENLY
Manager Direcor of Marketing, TDAmeritrade
Don't wait
Call me today to discuss how I can help you increase your relevance -
and your impact on csutomers.
Book a time now to begin getting the results you need: