A Quote about the CCO Council from Curtis Bingham
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Council Members in the News

You Asked, We Delivered: New Outage Map Goes Live

Sacramento Bee
by Oncor | Apr 4, 2012

"After much preparation to prove its capability, Oncor is launching a new interactive outage map in order to give customers what they've asked for – more information about power outages during storms." Read More


Make Room for the Chief Customer Officer

Inc. magazine
by April Joyner | Apr 3, 2012

"More and more companies are reconfiguring their C Suites to accommodate a new kind of chief: the chief of customers. The CCO has one key responsibility: to ensure that the customer is taken into consideration at all times, in all departments, and in all major decisions." Read More | Download PDF


Is it time for your company to appoint a chief customer officer?

Smart Planet
by Heather Clancy | Feb 6, 2012

"In late January, Accenture released a rather startling and unsettling statistic as part of its ongoing research into consumer expectations. It is simply this: a whopping 66 percent of consumers switched companies during 2011 as a result of poor customer service. Wireless carrier, cable companies and utility providers were particularly vulnerable to this behavior." Read More


A Passionate Approach to Customer Advocacy

Customer Strategist
Interviewed by Eric Krell | Summer 2011

Jasmine Green's disciplined, process-intensive approach to customer experience management at Nationwide could be patented. In fact, it has been: The proprietary customer information system whose design and development she oversaw received a patent. Yet, it is the human side of customer experience management that Green emphasizes most frequently. Read More


An Interview With Tammy McLeod: CCO of the Year

1to1 Magazine
by Mila d'Antonio | Dec 6, 2010

"What makes a good chief customer officer? It varies from company to company, but there are commonalities that exist across industries when it comes to bringing the customer perspective into the boardroom. Tammy McLeod, chief customer officer of Arizona Public Service Company, examines what constitutes a CCO, explains how to succeed in the role, and discusses her recent award by the Chief Customer Officer Council..." Read More


Acting on Customer Information

Think Customers: The 1to1 Blog

by Tom Hoffman | Mar 30, 2010

"Oracle Corp. Senior Vice President and Chief Customer Officer Jeb Dasteel discusses how the software giant goes about collecting, analyzing and acting on information it gathers from its customers.

Collecting, analyzing and acting upon customer information is fraught with a slew of process and technological challenges for most organizations..." Read More | Download PDF


Creating Unlikely Allies

US Infrastructure

by Tammy McLeod, Vice President and Chief Customer Officer for Arizona Public Service Company (APS)

"...Creating unlikely allies is one way a project, idea or concept can be elevated and gain wider acceptance. People stop and take note because they're thrown off guard by the combination of individuals or groups that are supporting the initiative. As we look forward to the development and implementation of a smart grid or any other major initiatives, it's a healthy idea to consider a list of unlikely allies... " Read More | Download PDF

Testimonials

"At SAVO, we are dedicated to our customers' success. We have organized our teams around it, developed programs to promote it, and we measure ourselves based on their success. I look forward to working with other members of the council to explore innovative ways to drive the imperative
of customer success to
the forefront of an
organization’s
strategic initiatives."

Brian Study
CCO
SAVO Group

Conversations with a CCO

CCO Council 2017 Spring Meeting

CCO: To be determined
April 11, 2017  |  8:00 am ET
Employee Engagement: The Key to Customer Engagement.