The CCO Council Advisory Board
Jeb Dasteel | Senior Vice President and Chief Customer Officer | Oracle
Since joining Oracle in 1998, Jeb has held various consulting, sales, and corporate roles. He spent five years running Oracle’s Global Customer Programs before being named Chief Customer Officer in 2009. Prior to Oracle, Jeb worked as an IT strategy and operations principal consultant at Gemini Consulting. Earlier in Jeb's career, he worked in various management positions in materials, subcontracts, and program management for General Dynamics and Loral Corporation. Jeb graduated from San Diego State University, and received his MBA from the University of San Diego and the Clairemont Graduate School. Jeb was named the CCO Council's Chief Customer Officer of the Year in 2009.
Bob Greenberg | Former Chief Marketing Officer | Panasonic
From 2000 to 2010, Bob was the Chief Marketing Officer of Panasonic, where he was responsible for such areas as the strategic development and global activation of the company’s brand and identity; the development and launch of Panasonic’s iconic “Ideas for Life” marketing platform; traditional and digital media creation and development; creation and development of customer engagement programs; several successful product launches; and strategic corporate contribution programs. Today, as Executive Director of the Advertising Week Experience, which he creates, curates, and produces, Bob helps marketers understand and deploy the opportunities provided by today's emerging technologies.
Vicky Stennes | Former Vice President, Inflight Experience | JetBlue
Vicky was Vice President, Inflight Experience at JetBlue Airways from 2003-2012 where she was responsible for in-flight service throughout the airline’s system, with the primary goal of maintaining the highest level of customer service standards while delivering the JetBlue experience at altitude. An industry veteran with over 35 years of aviation experience, she has a passion for serving crewmembers who serve customers. A frequent speaker on customer centricity, Vicky and her family reside in the New York area. She participates in a variety of community activities, and has also served on several aviation industry boards and organizations including her current role as President of the International Inflight Association.
Rudy Vidal | Former Chief Customer Officer | InContact
Passionate about lifetime customer value, Rudy has focused his career on creating a holistic, hands-on understanding of the mechanisms that create loyalty in today’s business environments. As Vice President of Extreme Customer Satisfaction at Panasonic and then as Chief Customer Officer at inContact he has been able to prove and quantify the benefits of customer centricity as a tool for growth and Brand Equity. As President of VIDAL Consulting Group, Rudy is now fully devoted to helping companies achieve extraordinary growth and efficiencies through systematic corporate alignment to customer values.
Jerry S. Wilson | Former Global Chief Commercial and Customer Officer | The Coca-Cola Company
In 2012, Jerry retired from The Coca-Cola Company where during his 24-year career he advanced from a local Area Account Executive in central Florida to a Board elected Senior Vice President where he served as the global Chief Customer and Commercial Officer. In this role he led a worldwide enterprise that looked after 204 countries, 20 million customers, and served 1.8 billion consumers a day. Jerry was recognized as a top developer of talent in the Company and mentor to many of the key women and men in leadership positions today. His capabilities in strategic thinking, customer development, general management, and consumer branding, combined with leading high performance teams turned around many operations. Today, Jerry is dedicated to providing strategic insights that lead to action in cooperation with clients who are committed to developing brands, customers and people through JSW Consulting, LLC, which he founded in 2005.