A Quote about the CCO Council from Curtis Bingham
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Curtis Bingham in the News

 

Aligning customer experience and marketing at NBA's Oklahoma City Thunder

Direct Marketing News
by Elyse Dupré | Oct 29, 2012

"The Chief Customer Officer Council (CCO Council) named Pete Winemiller, SVP of guest relations for the Oklahoma City Thunder, as the 2013 Chief Customer Officer (CCO) of the Year. The council bestows the award annually to a CCO, in title or responsibility, who excels in..." Read More


What It Takes: Curtis Bingham, Executive Director, Chief Customer Officer Council, Littleton

Worcester Business Journal Online
by Matt Pilon | Aug 13, 2012

"Some businesspeople have probably never heard of a chief customer officer. It is, after all, a relatively new position in the C-suite. But the numbers of CCOs is growing, according to Curtis Bingham, a Littleton-based management consultant who is building a professional association for customer-facing executives from around the country." Read More | Download PDF


Make Room for the Chief Customer Officer

Inc. magazine
By April Joyner | Apr 3, 2012

"More and more companies are reconfiguring their C Suites to accommodate a new kind of chief: the chief of customers. The CCO has one key responsibility: to ensure that the customer is taken into consideration at all times, in all departments, and in all major decisions." Read More | Download PDF


Is Chief Customer Officer in Your Future

Contact Center Pipeline
By Susan Hash | January 2012

The C-suite’s growing focus on customer experience is paving the way for service leaders to take a seat at the executive table. A look at the key competencies that will help to position you for the chief customer officer role... Read More

Testimonials

"At SAVO, we are dedicated to our customers' success. We have organized our teams around it, developed programs to promote it, and we measure ourselves based on their success. I look forward to working with other members of the council to explore innovative ways to drive the imperative
of customer success to
the forefront of an
organization’s
strategic initiatives."

Brian Study
CCO
SAVO Group

Conversations with a CCO

CCO Council 2017 Spring Meeting

CCO: To be determined
April 11, 2017  |  8:00 am ET
Employee Engagement: The Key to Customer Engagement.