The real value of the CCO Council lies in the peer interaction. Nowhere else can you find a more powerful collection of executives who are all solving for the same customer-centric agenda, all willing to share their experiences, develop new practices, and champion the customer cause.
As evidenced by their commitment to learn from each other by joining this community of experts, the following are some of the most forward-thinking and respected Chief Customer Officers in the world.
Some of the more notable members include:
Scott Bennett
National Vice President Marketing of American Cancer Society
Scott is National Vice President Marketing at the American Cancer Society, which he joined in February 2007. Previously he was at Verizon Information Services in Dallas where he ran national customer and non-traditional sales channels, and had P&L responsibility for almost $1 billion in annual revenue. Scott brings a diverse experience-base to the Society, having worked in senior management roles in several industries, including advertising, market research, sales, and telecommunications. As the Society’s Chief Marketing Officer, Scott is responsible for customer insight, analytics & experience, interactive & new media, cause branding, and market strategy & positioning. Scott is a member of the Society's senior leadership team.
Curtis Bingham
President & Founder of CCO Council
For more than 15 years Curtis has helped companies dramatically increase customer acquisition, retention, and customer profitability. He has spoken extensively about and published nearly 30 articles on chief customer officers and related topics. He is the author of the forthcoming book published by HRD Press, "The Key to Customer Strategy: The Rise of the Chief Customer Officer" that describes how a consistent and unified customer strategy can grow revenues, profit and loyalty.
Anne Bowman
Chief Customer Officer of Voxeo Corporation
As Chief Customer Officer, Anne leads the customer experience strategy at Voxeo. Her areas of responsibility include sales, marketing, professional services, customer experience, culture, human resources and Voxeo University. Core to the role is a focus on maintaining and strengthening Voxeo's customer-centric culture, built on the company's core values and fueled by a team of motivated and engaged Voxeons.
Prior to joining Voxeo, Anne formed TeamSeam Consulting, LLC, and focused on the customer experience in sales and operations for all sizes of venture-backed companies.
Previously, Anne co-founded the enterprise hosting division at Rackspace Managed Hosting (Nasdaq: RAX) where she acted as VP and General Manager. She grew the division to $92 million dollars in annual recurring revenue at a 70%+ gross margin in 2 years. Within the company, she was also instrumental in developing and scaling Fanatical Support, the company's customer experience model and culture, from $10 million to $250 million.
Maryan Broadbent
SVP & Chief Customer Officer of AIA Group Ltd.
Maryan joined AIA Group as SVP and Chief Customer Officer in 2011, where she heads the Group Customer Office based from Hong Kong. Maryan was previously VP, Global Head of Customer Strategy at Alico, based in London and then Tokyo. She became CCO of MetLife International after MetLife's acquisition of Alico. Prior to this, Maryan was in various customer centricity leadership roles at GE and RBS.
Helen Burt
Senior Vice President and Chief Customer Officer of Pacific Gas & Electric
Helen Burt is an experienced customer operations leader with 27 years of experience at TXU (previously known as Texas Utilities). Helen began her career at TXU as a customer service representative and concluded it as Vice President, Customer Billing and Operations at TXU Energy, with responsibility for all gas and electric customer service and a 2,000-person organization. Most recently, she worked with Bass and Company Management Consultants assisting energy and water industries with business process re-engineering, large-scale organizational change and technology integration to improve customer points of contact.
Helen holds a bachelor's degree in biology from Midwestern State University in Wichita Falls, Texas.
Jeb Dasteel
Senior Vice President and Chief Customer Officer of Oracle Global Customer Programs
Since joining Oracle in 1998, Jeb has held various consulting, sales, and corporate roles. He spent five years running Oracle’s Global Customer Programs before being named Chief Customer Officer in 2009.
Prior to Oracle, Jeb worked as an IT strategy and operations principal consultant at Gemini Consulting. Earlier in Jeb's career, he worked in various management positions in materials, subcontracts, and program management for General Dynamics and Loral Corporation.
Jeb graduated from San Diego State University, and received his MBA from the University of San Diego and the Clairemont Graduate School.
Jeb was named the CCO Council's Chief Customer Officer of the Year in 2009.
Jasmine Green
Vice President, Chief Customer Advocate of Nationwide Mutual Insurance Company
Jasmine has a distinguished career with Nationwide that began in the Claims organization. She previously served as associate vice president in the Office of the President for Nationwide Insurance Western Operations. She also served as a product director, as well as in various management roles within Claims in Tennessee, Kentucky, Michigan and Texas.
Jasmine holds a bachelor’s degree in accounting from The University of Memphis.
Lacey Grey
Former Executive Director, Customer Experience of Merck (Former)
Lacey Grey is a customer management executive with two decades of experience, which began with the origination of the Chief Customer Officer's role at EarthLink. She has worked in all areas of customer management, from customer analytics, to loyalty, churn, voice of the customer, culture evolution, transformational change, and customer advocacy. In addition, she has managed large multi-national contact centers in her efforts to develop organic growth and to learn from the voice of the customer.
Most recently, Lacey managed Customer Experience for the U.S. at Merck, a large multinational pharmaceutical company. At Merck, Lacey focused on the management and coordination of a multi-channel experience and also cultural support for customer focus. Prior to joining Merck, she was the VP of Customer Retention at HomeBanc Mortgage, and led the development of Account Management at MFG.com, a global supply service for the B2B industry.
Lacey spent a decade studying customer interaction by managing advertising for large retail giants like Wal-Mart and McDonald's. She also developed P&L management and business case writing skill at Sprint. She says, "Customer-focused companies rarely find success without the ability to tie to the bottom line, at least in the short term. There has to be a balance between the business goals and customer needs."
Merck (Former)
Camelot Ives
Senior Director, Global Marketing Research of Merck
Cam has been at Merck for over 20 years. She started her career as a Sales Representative and soon became a Sales Information Analyst, helping Field Sales Management understand and analyze their performance data as well as launch the first physician level prescriber data and field based electronic analytical systems. Cam then moved to Merck-Medco in various marketing positions, developing and supporting employer, HMO, and large retiree system utilization and disease management programs. She next moved to franchise marketing on the atherosclerosis team (ZOCOR) and the Neuropsychiatry New Products Team (Insomnia & Schizophrenia/Bipolar), also in various marketing positions (consumer, managed care, science, physician) during the following years. In March of 2010 she moved to a new opportunity to lead the Global Customer Marketing & Sales Research Team focused on helping develop new commercial model strategies, global market access and reimbursement insights across the product line, and new revenue generating services.
Brenda Jackson
SVP & Chief Customer Officer of Oncor
Brenda Jackson is Senior Vice President and Chief Customer Officer for Oncor. She is dedicated to creating a customer-centric culture where customer viewpoints and questions will be considered in all corporate decision-making. She oversees a team of 185 Oncor employees and, indirectly, the dedicated customer care employees of a major contractor.
In her 38 years with Oncor, Ms. Jackson has spent the lion’s share of her career in customer operations, customer service, and community relations functions. She was one of the four steering committee officers who led the Competitive Action Plan (CAP) initiative that reengineered the company and eliminated $200 million of expense in 1992. She also managed the Business Services human resource, information technology, administrative services, procurement, and environmental services functions. Additionally, she chaired the officer steering committee of the WINS Project to reduce administrative and general expenses.
Throughout her career, Ms. Jackson has served on countless civic and community boards, including the boards of the Teacher’s Retirement System of Texas, the YWCA of Metropolitan Dallas, the City of Dallas Private Industry Council and the Dallas Symphony Association Board of Governors. She currently serves on the boards of the Dallas Heritage Society and the North Texas Opportunity Fund and the Diabetes Health & Wellness Institute at the Juanita Craft Recreation Center in Dallas. For five years, Ms. Jackson has served on a regional panel to select finalists for White House fellowships.
Ms. Jackson graduated from Prairie View A&M College with a bachelor’s degree and holds a graduate finance certificate from Southern Methodist University in Dallas.
Jennifer Maul
Chief Customer Officer of Vendavo
Jennifer is responsible for lifetime customer relationships at Vendavo, including strategic and transformational customer partnerships, value realization, support, and pricing education. Prior to joining Vendavo, she was Senior Vice President of Customer Operations at SCI Systems, an enterprise software company, building her team from start to full-scale operations, and delivering implementation tools and methodologies that led the company to a #5 top customer service ranking among 150 technology vendors. Jennifer has also held senior management, engineering, and support positions at Eclipsys Corporation and Sunquest Information Systems.
Jennifer holds Bachelor of Science degree, magna cum laude, in Business Management and Management Information Systems from the University of Maryland.
Tammy McLeod
Vice President and Chief Customer Officer of Arizona Public Service Company (APS)
Tammy joined Arizona Public Service Company in 1995. She previously served as General Manager of Marketing, Customer Service and Southern Arizona Operations. Her responsibilities include management of statewide customer service operations, including customer marketing, research, call center, credit and collections, customer offices, aps.com, remittance processing, billing and metering. In addition, Tammy oversees the company’s Corporate Communications and Community Development organizations.
Prior to joining APS, Tammy worked in a variety of marketing and management roles within the software industry including Educational Management Group and Jostens Learning Corporation. She began her career as a project manager for Whitbread & Co P.L. C. in London, England.
Tammy achieved her Bachelor of Science from the University of Colorado in Boulder and her MBA from the Wharton School at the University of Pennsylvania.
Tammy was named the CCO Council's Chief Customer Officer of the Year in 2010.
Hilary Noon
VP Customer Insight & Experience of American Cancer Society
Hilary is currently the American Cancer Society's Vice President, Customer Insight and Experience. She began her tenure as a research analyst, followed by a variety of roles in fundraising and marketing. Having been at ACS since the organizations’ decision to adopt a CRM strategy, Hilary has experienced its evolution from an organization that focuses on technology and data to one that uses data to develop insight and create impact, to the organization it is today which is striving to put the customer experience front and center. Hilary has 15 years of experience in the non-profit sector having consulted on projects nationally and internationally with National Geographic, the Nature Conservancy, the National Park Service and the US Agency for International Development. Hilary has a bachelor degree in Anthropology from UC Santa Barbara and masters degrees from both San Francisco State and the George Washington University School of Business.
Peter Quinn
Chief Customer Officer of Lawson
Peter joined Lawson in 2006 and served as vice president of marketing operations. Peter has more than 20 years of experience in the enterprise software industry. At Lawson, he established the Customer Experience Office in 2008 and became Chief Customer Officer in 2009. He leads Lawson’s initiatives to enhance customer experience and loyalty, and he is responsible for building on Lawson’s customer-centric culture. Prior to joining Lawson in 2006, he held management, product marketing and sales positions at enterprise software providers GEAC Enterprise Solutions and JBA International, PLC. Peter has a master's degree in history and politics from Edinburgh University, Scotland, and a postgraduate diploma in business administration from the Scottish Business School.
Brian Study
Chief Customer Officer of Savo Group
Brian Study is SAVO’s Chief Customer Officer. In this role, he works with SAVO’s clients and prospects to understand how SAVO fits in their business and technology architecture and helps ensure each client has access to SAVO’s best practices around our product and around Sales Enablement. In addition to Sales Enablement, Brian has extensive background in CRM technology integration, content management, portals, technology program management, and the organizational issues related to technology implementation. He has fifteen years of experience using information technology to help clients create and implement solutions that enable change and achieve results.
Jay Topper
Senior Vice President, Customer Success of Rosetta Stone
Jay Topper is responsible for the Customer Success organization within Rosetta Stone, including the support departments, language-learning coaches and the customer success team. Jay joined the company in 2007 as the Chief Information Officer and held that position through the company’s April 2009 IPO.
Prior to joining Rosetta Stone, Jay was Chief Information Officer and senior vice president of India Operations for Seven Worldwide, a global pre-media company. Previously, he was Chief Information Officer of PRG, a world leader in the entertainment technology industry—this following eight years as a commissioned officer in the United States Coast Guard.
Jay holds a Bachelors of Science in mathematics from the U.S. Coast Guard Academy and a Masters in Telecommunications and Information Management from the Polytechnic Institute of NYU.
Rudy Vidal
President of VIDAL Consulting Group
Rudy has focused his career on creating a holistic, hands-on understanding of the mechanisms that create loyalty in today’s business environments. As Vice President of Extreme Customer Satisfaction at Panasonic and then as Chief Customer Officer at inContact he has been able to prove and quantify the benefits of customer centricity as a tool for growth and Brand Equity. As President of VIDAL Consulting Group, Rudy is now fully devoted to helping companies achieve extraordinary growth and efficiencies through systematic corporate alignment to customer values.