Voice of the CCO: Lacey Grey on the CCO Council's 2011 Annual CCO Summit
Chief Customer Officer Council member, Lacey Grey, highlights what occurred at the Council's 2011 Annual CCO Summit and the benefits she anticipates.
Transcript for Voice of the CCO: Lacey Grey on the CCO Council's 2011 Annual CCO Summit
We just finished our Chief Customer Officer Council Annual Summit. I believe it was the third one. I found this to be a tremendously valuable couple of days for us. It was an easy couple of days – a nice short period out of the office – but yet, it provides so much benefit; we shared all kinds of leading practices, all kinds of different approaches we could take. We networked with others who share similar positions in other companies, so there was advice given, there were mentor relationships that developed, all kinds of leading practices that help us think about new ways to tackle problems that we might all share.
I basically found that the Chief Customer Officer Council was a real resource for us to make progress: it’s going to make it easier, it’s going to make it faster, it’s going to make it cheaper. And so, I’m “all in” this organization.