Curtis on…March 2012 Conversations with the CCO: Connect with Helen Burt
Curtis N. Bingham, Founder and Executive Director of the Chief Customer Officer Council, talks about the March 2012 Conversations with the CCO webinar event, featuring PG&E's Senior Vice President and ChiefCustomer Officer, Helen Burt.
Transcript for Curtis on…March 2012 Conversations with the CCO: Connect with Helen Burt
I'm really excited to welcome you to our March Conversations with the CCO. The Conversations with the CCO series is hosted by the Chief Customer Officer Council. It's designed to shed light on what makes leading chief customer officers successful and how you, as a loyalty executive, can do the same.
This month’s special guest is Helen Burt. She's the senior vice president and chief customer officer for Pacific Gas & Electric Company. Helen is truly an exemplary chief customer officer. She has dealt with more difficult and outraged customers, congressional inquiries, getting lambasted in the blogosphere, and more other issues than any other chief customer officer I know. And she's successfully weathered all of these.
She's going to share with us her perspective on service recovery. How do you gauge employees in the business of customer centricity? How do you get executives on your side in championing the customer cause? And, most importantly, how do you keep your sanity when faced with imminent meltdown?
I'm especially excited for her to share her successes in turning absolutely vitriolic antagonists into roaring champions.
There's plenty of opportunity for you to ask your questions. I urge you to register for the upcoming Conversations with the CCO at the CCO Council website at ccocouncil.org. I look forward to having you join the conversation.