Members of the CCO Council

The first to promote the role of chief customer officer (CCO) as catalyst for competitive advantage, Curtis is recognized as the world’s foremost authority on CCOs. He is founder and Executive Director of the Chief Customer Officer Council™ and creator of the CCO Roadmap and the Customer Centricity Maturity Model: groundbreaking, proprietary works that assist companies achieve customer centric culture and revenue growth. Curtis is a champion of customer engagement as a critical growth engine and first to identify engagement as the next evolutionary step beyond loyalty. An international speaker, author, and consultant, Curtis is passionate about creating powerful customer strategies and trusted for his business acumen, actionable insights, and commitment to measurable business results.

Since joining Oracle in 1998, Jeb has held various consulting, sales, and corporate roles. He spent five years running Oracle’s Global Customer Programs before being named Chief Customer Officer in 2009.

Prior to Oracle, Jeb worked as an IT strategy and operations principal consultant at Gemini Consulting. Earlier in Jeb's career, he worked in various management positions in materials, subcontracts, and program management for General Dynamics and Loral Corporation.

Jeb graduated from San Diego State University, and received his MBA from the University of San Diego and the Clairemont Graduate School.

Jeb was named the CCO Council's Chief Customer Officer of the Year in 2009.

Hilary began her tenure as a research analyst, followed by a variety of roles in fundraising and marketing. Hilary has 15 years of experience in the non-profit sector having consulted on projects nationally and internationally with National Geographic, the Nature Conservancy, the National Park Service and the US Agency for International Development. Hilary has a bachelor degree in Anthropology from UC Santa Barbara and masters degrees from both San Francisco State and the George Washington University School of Business.

Brian assumed the role of IFS Chief Client Officer leading the unified IFS Client Relations organization in January 2018. He previously held the Chief Client Officer role in the FIS Payments organization.

In 2018, Brian unified all IFS client services, client support, and client relations functions under his leadership forming a comprehensive, centralized organization. He also leads the Unified Support pillar of the FIS One strategy.

Brian has been with FIS since 2009 and has previously held a number of senior leadership positions across sales and client-facing functions, including running Payments Client Relations and serving as Vice President of Partner Management and Commercial Sales.

Before joining FIS, Brian held the roles of Chief Marketing Officer and Chief Operations Officer for Private Business, Inc. (now part of ProfitStars). He also held executive leadership roles in healthcare and the packaged goods spaces.

An accomplished senior executive with extensive P&L and operational responsibility, Donna is also a versatile strategist who combines her keen market sense and strong orientation in top line growth and negotiations with her experience, entrepreneurial spirit, business acumen and an intense focus on the customer to transform innovative ideas into profits. A master communicator, Donna works to define business objectives and articulate the corporate vision in a way that inspires imagination and compels action throughout the organization. Whether managing cost, influencing the top line or creating vibrant and productive partnerships, her focus is on blending business strategy with creativity – touching the heart and moving the mind – to achieve true paradigm shifts, sustainable change and the achievement of overall business objectives. Before joining Pypestream, Donna was Chief Customer Experience Officer at AIG and held various leadership positions at AGL Resources, Optimum Energy Sources, Peachtree Natural Gas, Shell Energy, Lennox Industries and United Guaranty. Donna founded Motivated, Inc., a contract sales and sales training company, in 1996. She earned a degree in Management from Troy University and is now based in Atlanta and New York.