A Quote about the CCO Council from Curtis Bingham
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Voice of the CCO: Vicky Stennes on the CCO Council's 2011 Annual CCO Summit

Vicky Stennes, VP of Inflight Experience for JetBlue, shares why she enjoyed the Chief Customer Officer Council's 2011 Annual CCO Summit in New York City and what tangible benefits she received.

Transcript for Voice of the CCO: Vicky Stennes on the CCO Council's 2011 Annual CCO Summit

This CCO Summit has been probably the best day and a half that I have spent in a really long time. From the moment I walked in the door I was struck by the openness, the transparency of the members, the quality of the discussion, the candor and a sense of genuinely trying to help each other.

I was also extremely impressed by Curtis’s leadership and facilitation skills. He has a great way of drawing everyone into the conversation: provocative yet has some really good, strong summary skills so you can take all of that, drill it down and say what were the key messages, what were the key points.

An additional but very important benefit that I gained from the last day and a half was real actionable ideas; discussions and ideas that, regardless of our industries, we can translate into ideas and activities or actions that we can take back into our respective workforces.

I would sum it up by saying a lot of passion in the room – a lot of energy – and I think we learned some great dialog around how that passion actually becomes magic. So I would describe it as a magical day and a half. Thank you for having me. It was a delight.


"At SAVO, we are dedicated to our customers' success. We have organized our teams around it, developed programs to promote it, and we measure ourselves based on their success. I look forward to working with other members of the council to explore innovative ways to drive the imperative
of customer success to
the forefront of an
strategic initiatives."

Brian Study
SAVO Group