A Quote about the CCO Council from Curtis Bingham
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The Chief Customer Officer Council helps you avoid experimenting at customers’ expense and achieve solid customer results—faster.





  • The Secret Weapon in Building Customer Strategy: The Chief Customer Officer - Read
  • How Vulnerable Are Your Customers? Five Keys to Protect Your Customer Assets - Read

CCO Council Blog

If Your Employees Aren’t Happy, Your Customers Never Will be

Introduction  A major airline found their internal customer satisfaction ratings dropping. A VP, not entirely jokingly, said, “Send all the flight attendants to charm school!” Charm school...
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News & Updates

The Virtuous Cycle of Digital Assessment & Investment - Read the Article

A Passionate Approach to Customer Advocacy - featuring CCO Council member Jasmine Green - Read the Article



Rudy Vidal - Member of the CCO Council"The CCO Council offers tremendous value to me, personally and professionally. The in-depth discussions are invaluable. I get immediate answers to my most pressing problems. I can learn from brilliant people what is working or not, without dragging my customers through my mistakes. With this collective wisdom, I am guaranteed to be successful!"

Rudy Vidal
Former CCO inContact and
VP Strategy, Panasonic