A Quote about the CCO Council from Curtis Bingham
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Culture Management and Creation

Creating a strong, customer-centric culture is one of the most important objectives of and perhaps the greatest challenge for CCOs. Without such a culture, the CCO is left to be the only customer advocate, and customer improvement programs wither on the vine and ultimately end up doing more harm than good.


"At SAVO, we are dedicated to our customers' success. We have organized our teams around it, developed programs to promote it, and we measure ourselves based on their success. I look forward to working with other members of the council to explore innovative ways to drive the imperative
of customer success to
the forefront of an
strategic initiatives."

Brian Study
SAVO Group