A Quote about the CCO Council from Curtis Bingham
Join Your Peers and Share Your Insight. Become a Member
Already a member? Click here to sign in

Voice of the CCO: Rudy Vidal on the CCO Council's 2011 Annual CCO Summit

Rudy Vidal, member of the Chief Customer Officer Council and former CCO of inContact, shares one of the issues discussed at the 2011 Annual CCO Summit and how it will benefit attendees.

 Transcript for Voice of the CCO: Rudy Vidal on the CCO Council's 2011 Annual CCO Summit

In this particular meeting here in New York, we talked a lot about automating the top issues of the organization and how to prioritize them and how to bring them to a sense of what kind of effect do they have on the bottom line. So really, how to take the Chief Customer Officer Council role of identifying key customer issues and how they affect the bottom line really gives us power in our organizations to have our upper management give credence and relevance to what we do.


"At SAVO, we are dedicated to our customers' success. We have organized our teams around it, developed programs to promote it, and we measure ourselves based on their success. I look forward to working with other members of the council to explore innovative ways to drive the imperative
of customer success to
the forefront of an
strategic initiatives."

Brian Study
SAVO Group