A Quote about the CCO Council from Curtis Bingham
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Voice of the CCO: Peter Quinn on the CCO Council's 2010 Annual CCO Summit

Peter Quinn, Chief Customer Officer of Lawson and member of the Chief Customer Officer Council, shares his thoughts after attending the Chief Customer Officer Council's 2010 Annual Summit at Oracle's headquarters in Redwood City, CA.

Transcript for Voice of the CCO: Peter Quinn on the CCO Council's 2010 Annual CCO Summit

You know, there are a lot of good reasons why I came here, but the most effective thing is the networking and the advice and guidance from all the other Council members. One really interesting thing for me was all about onboarding of customers during mergers and acquisitions. I’ve been thinking about it with my team and I suddenly was in a room with maybe six, seven people who had been through this before and who really understood how to do it properly. So I’m going away with a whole plan for how I can now make this executable. It’s a deliverable; it’s not just discussion.


"At SAVO, we are dedicated to our customers' success. We have organized our teams around it, developed programs to promote it, and we measure ourselves based on their success. I look forward to working with other members of the council to explore innovative ways to drive the imperative
of customer success to
the forefront of an
strategic initiatives."

Brian Study
SAVO Group