A Quote about the CCO Council from Curtis Bingham
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Voice of the CCO: Hilary Noon on CCO Council Membership

Hilary Noon, the American Cancer Society's VP of Customer Insight and Experience, on the nature and quality of conversation among members of the Chief Customer Officer Council.

Transcript for Voice of the CCO: Hilary Noon on CCO Council Membership

The benefit that I’ve gotten as well as the why I joined was because I was looking for an opportunity to have more intimate dialogue as well as build relationship with people who were going through the same things that I was.

An opportunity to talk with people honestly and openly in a setting that was much more of a dialogue, as opposed to a conference-type setting or something where you go, you hope to pull things away from a discussion, but you’re not really having meaningful dialogue.

I had an initial conversation, or initial opportunity to experience the CCO Council before I joined, and was really impressed by the caliber of the conversations.


"At SAVO, we are dedicated to our customers' success. We have organized our teams around it, developed programs to promote it, and we measure ourselves based on their success. I look forward to working with other members of the council to explore innovative ways to drive the imperative
of customer success to
the forefront of an
strategic initiatives."

Brian Study
SAVO Group