A Quote about the CCO Council from Curtis Bingham
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Curtis on..The 2011 Annual CCO Summit & Speaker, Vicky Stennes

Chief Customer Officer Council Founder and Executive Director, Curtis N. Bingham, discusses the 2011 Annual CCO Summit in New York City Oct 18 & 19, including speaker, Vicky Stennes, Vice President Inflight Experience at Jetblue, and the subject of her presentation.


Transcript for Curtis on...The 2011 Annual CCO Summit & Speaker, Vicky Stennes

One of the greatest challenges for a chief customer officer is also the one that takes most chief customer officers by surprise when they find out just how hard it is; and this challenge is that of engaging, sometimes, disenchanted and disgruntled employees in this expedition towards customer centricity.

This challenge here is some of the hardest work that a CEO has to do. This is one of the things that we're going to be talking about at the 2011 Chief Customer Officer Summit scheduled for October 18 to 19 in New York City.

Our theme for the summit is accelerating leadership. Vicky Stennes, Vice President Inflight Experience at Jetblue Airways, is going to be joining us and discussing the leadership that's required to turn a struggling airline into a J.D. Powers and Associates award winner for seven straight years.

She's going to be sharing how she has created a truly passionate work force that can't wait to go to work.

I had an opportunity to speak with a flight attendant by the name of Flo on one of the recent flights that I was on, and she summed up also very well when she said, “Customers are worth their weight in gold.”

How many of your employees feel that way?

I'd encourage you to attend the Chief Customer Officer Summit on October 18 and 19 in New York City. The summit is the only form of its kind. It's an exclusive gathering of your peers where you can share, discuss, and develop strategy with some of the most experienced CCOs in the world.

If you could keep just one customer longer as a result of something that you've learned at this summit, your attendance at the event will have paid off handsomely.

Visit the Council website for the full agenda and to register at ccocouncil.org. I look forward to having you join the conversation.


"At SAVO, we are dedicated to our customers' success. We have organized our teams around it, developed programs to promote it, and we measure ourselves based on their success. I look forward to working with other members of the council to explore innovative ways to drive the imperative
of customer success to
the forefront of an
strategic initiatives."

Brian Study
SAVO Group