A Quote about the CCO Council from Curtis Bingham
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Contribute to Groundbreaking CCO Survey

I am delighted to invite you to be a part of history by participating in this landmark, first-of-its kind research project on the Chief Customer Officer (CCO) role.

This research, sponsored by the Chief Customer Office Council™, will uncover salient aspects of the “CCO role” that have never been collected, correlated and analyzed before. As a select member of this CCO community, I ask your thoughtful participation in this groundbreaking research.

This survey is exclusively for most senior customer-facing executives, and the results will be presented first at The CCO Council’s upcoming CCO Summit, Oct. 19-20, at the headquarters of Oracle Corp. in Redwood Shores, Calif. Findings also will be discussed at Customer World the following week -- where I am Conference Chair of the NACCM event.

The survey questions are designed to begin clarifying the CCO role by looking at the following:

  • The industries and companies that most commonly hire or appoint CCOs
  • The various types of CCOs
  • Tenure trends
  • Top challenges or obstacles to CCO success
  • Critical success factors for CCOs
  • And other aspects of the CCO role

Please click here to participate in the survey. To provide ample time for analysis, the survey needs to be completed no later than October 8, 2010. It will take approximately 9 minutes to complete the questions. All individual responses will be kept strictly confidential, as results will be reported only in aggregate.

As a special incentive to participate, everyone who completes the survey will receive a summary of the final results.

To your success,
Curtis N. Bingham
Founder & Executive Director, Chief Customer Officer Council


"At SAVO, we are dedicated to our customers' success. We have organized our teams around it, developed programs to promote it, and we measure ourselves based on their success. I look forward to working with other members of the council to explore innovative ways to drive the imperative
of customer success to
the forefront of an
strategic initiatives."

Brian Study
SAVO Group