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Conversations With the CCO

Home  »  Events  »  Conversations With the CCO  »  Connect with PG&E's Helen Burt

Connect with PG&E's Helen Burt

Presenter(s): Curtis Bingham, Helen Burt
March 8, 2012  |  2:00 pm ET

Download or listen to the audio recording of this event here.

View or download the Webex event recording (audio + slides) here.

Welcome to March’s Conversations with the CCO, featuring Helen Burt, Senior Vice President and Chief Customer Officer for Pacific Gas and Electric Company.

An acknowledged expert in the utility industry, Helen is responsible for leading marketing, product development, sales and services, as well as all meter-to-cash operations, call centers, and field gas and electric service. She also leads a $2.0 billion SmartMeter™ deployment and an extensive portfolio of energy efficiency, solar, and demand response initiatives.

As Chief Customer Officer, Helen has faced her share of adversity and remained a stalwart through more than one public relations challenge with PG&E’s very vocal, often vociferous, customer base. Join me and learn how Helen engages customers to understand them, assuage their concerns, and ultimately, turn them into her greatest advocates.

Cost:  Free


"At SAVO, we are dedicated to our customers' success. We have organized our teams around it, developed programs to promote it, and we measure ourselves based on their success. I look forward to working with other members of the council to explore innovative ways to drive the imperative
of customer success to
the forefront of an
strategic initiatives."

Brian Study
SAVO Group