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Conversations With the CCO

Home  »  Events  »  Conversations With the CCO  »  Connect with Nationwide's Jasmine Green

Connect with Nationwide's Jasmine Green

Presenter(s): Jasmine Green
December 8, 2011  |  2:00 pm ET

Download or listen to the audio recording of this event here.

Welcome to December's Conversations with the CCO, featuring Jasmine Green, Vice President and Chief Customer Advocate of Nationwide and the Chief Customer Officer Council's 2012 CCO of the Year.

A 25-year industry veteran, Jasmine has been running Nationwide's Office of Customer Advocacy for the past three years, leading a culture and business transformation across 32,000 associates, 40,000 producers, and 4,000 agents, that has yielded powerful results across multiple lines of business.

How do you transform the behaviors of this many people to become a truly customer centric organization? Through engagement, empowerment, and accountability. Beginning with a rich cultural heritage and significant executive support, Jasmine Green quickly earned her own authority as she earned the respect of the employees.

Learn how Jasmine created a culture of excitement around serving customers as she's worked with executives, business leaders, and front-line employees to "do the right thing" for customers.

Cost:  Free


"At SAVO, we are dedicated to our customers' success. We have organized our teams around it, developed programs to promote it, and we measure ourselves based on their success. I look forward to working with other members of the council to explore innovative ways to drive the imperative
of customer success to
the forefront of an
strategic initiatives."

Brian Study
SAVO Group