A Quote about the CCO Council from Curtis Bingham
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Conversations With the CCO

Home  »  Events  »  Conversations With the CCO  »  Customer Centricity After Year 1

Customer Centricity After Year 1

Presenter(s): Curtis Bingham, Jennifer Maul, Peter Quinn
August 11, 2011  |  2:00 pm ET

Download or listen to the audio of this event here.

View or download the Webex event recording (audio + slides) here.

Customer centricity is not a new concept, dating back to the days of the local druggists who knew every customer personally and even to the earliest merchants where your word meant more than today's contracts. Yet for most companies, customer centricity remains a poorly understood and elusive goal. Many forward-thinking companies are hiring a Chief Customer Officer (CCO) to go beyond lip service and start putting the customer at the center of their business. They are driving more profitable customer behavior, creating customer-centric cultures and ensuring long-term profit growth. 


Cost:  Free


"At SAVO, we are dedicated to our customers' success. We have organized our teams around it, developed programs to promote it, and we measure ourselves based on their success. I look forward to working with other members of the council to explore innovative ways to drive the imperative
of customer success to
the forefront of an
strategic initiatives."

Brian Study
SAVO Group