A Quote about the CCO Council from Rudy Vidal
Join Your Peers and Share Your Insight. Become a Member
Already a member? Click here to sign in

Archived Events

Home  »  Events  »  Archived Events

Topic: World-Class Practices in Customer Reference Programs

Presenter: Amir Hartman, Founder, Mainstay Partners

Prospects believe what your customers say about you far more readily than anything you say about yourself. Customer reference programs are designed to help your prospects hear exactly what they need from your customers in order to make the sale... Read More
• Watch The Recording of this Event

Creating Xtreme Customer Loyalty

CCO: Rudy Vidal
Loyalty has nothing to do with satisfaction. Loyalty is an emotional response to a brand that drives higher repurchase rates, greater profits, and significantly higher lifetime value. Rudy Vidal, former CCO of inContact and SVP of Strategy for consumer technology giant Panasonic... Read More
• Download the Recording (Right Click and Save As)

Testimonials

"The CCO Council, with its best practices, in-depth research, and most importantly, the ability to have dialogue with other highly experienced members in a trusted environment is invaluable because it saves me time. Most importantly, I'm not experimenting at my customers' expense as I deploy tried-and-tested Council best practices. As a Council member, I can deliver a better customer experience
and better business
results-much faster."

Tammy McLeod
VP & CCO,
Arizona Public
Service
Company (APS)

Conversations with a CCO

Once a month, the Council hosts a conversation with a CCO to shed light on what makes each CCO successful.

Making The Customer Voice Roar Through the C-Suite
CCOs: Bob Olson
May 11, 2010 | 1:00 PM ET
Open to Members Only
Register to Attend

Upcoming Events

CCO Council Executive Briefing

May 4, 2010 | 1:00 PM ET
If you are interested in becoming a member of the CCO Council and perhaps attending this and/or future events, please contact Curtis Bingham at 978-226-8675.
Archived Events