A Quote about the CCO Council from Curtis Bingham
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RSSCCO Council (27)

Date Title Comments
2016-03-22 Design Thinking-Deeply immerse yourself in your customers' world 0
2016-03-13 Design Thinking vs. Customer Experience 0
2014-04-16 2014 CCO Tenure Study Preview 0
2012-11-19 Voice of the CCO: What is the Value of the CCO Council? 0
2012-11-16 CCO Council's 2013 CCO of the Year: Pete Winemiller 0
2012-11-15 Voice of the CCO: Alan Chow on CCO Council Membership 0
2012-11-14 Voice of the CCO: Bob Greenberg on the 4th Annual CCO Summit 0
2012-11-13 Voice of the CCO: Brian Study on CCO Council Membership 0
2012-11-12 Voice of the CCO: Monte Salsman on the 4th Annual CCO Summit 0
2012-11-09 Voice of the CCO: Phil Bussey on CCO Council Membership 0
2012-11-08 Voice of the CCO: Scott Bennett on the 4th Annual CCO Summit 0
2012-11-07 Voice of the CCO: Steve Mescon on the 4th Annual CCO Summit 0
2012-07-17 Voice of the CCO: Hilary Noon on the CCO Council's 2011 Annual CCO Summit 0
2012-04-30 Voice of the CCO: Tammy McLeod on the CCO's Potential for Magic 0
2011-10-14 Flying With Sean Tucker 0
2011-10-05 Is it Time to Consider a Chief Customer Officer? 0
2011-10-04 Three Types of CCO Authority 1
2011-09-30 How Many Moles Have You Whacked Today? 0
2011-09-27 Customer Complaints are a Gift 0
2011-09-15 Annual Summit Testimonial from Peter Quinn 0
2011-07-08 Just Because You CAN Doesn’t Mean You Should 0
2011-06-20 Eat Your Own Lunch - Before Someone Else Does 0
2011-05-05 Does HP Need a CCO? You be the judge! 0
2011-03-14 Be visible. Be successful. 0
2010-05-21 Losing the Trail 0
2010-02-03 February CCO Council Meeting Agenda 0
2010-02-03 Oracle’s Jeb Dasteel Awarded 2009 Chief Customer Officer of the Year 0

RSSChief Customer Officer (88)

Date Title Comments
2016-03-13 Design Thinking vs. Customer Experience 0
2014-06-24 The Impact of the Chief Customer Officer, Part II 0
2014-06-17 The Impact of the Chief Customer Officer, Part I 0
2014-06-11 WHEN Do You Need a Chief Customer Officer? 1
2014-06-03 The Six Components to Customer Engagement Strategy 0
2014-05-28 Three Steps to Manage Customer Crises 0
2014-05-20 Who Cares Whether the CCO Tweets? 0
2014-05-13 Measuring ROI of Customer Centricity-Changes in Customer Value 0
2014-05-06 Measuring ROI of Customer Centricity-Historical Correlations 0
2014-04-16 2014 CCO Tenure Study Preview 0
2014-03-25 Key Characteristics of the Successful CCO 0
2014-03-17 Critical Success Factors for Chief Customer Officers 0
2014-03-11 Six Key Challenges for the Chief Customer Officer 0
2014-03-04 Four Ways to Increase Earned Authority 0
2014-02-25 Five Ways to Increase Borrowed Authority 0
2014-02-18 The Bingham CCO Authority Model 0
2014-02-10 Innovation Must Begin with Customers 0
2014-01-28 Customer Engagement Models: Oracle 1
2014-01-09 Announcing the Latest Bingham Advisory 0
2013-12-17 Seven Strategies to Streamline Customer Centric Culture Change [Part two of a two-part series*] 0
2013-12-10 Seven Strategies to Streamline Customer Centric Culture Change [Part one of a two-part series*] 0
2013-12-03 The CCO Dashboard [Part two of a two-part series*] 0
2013-11-26 The CCO Dashboard [Part one of a two-part series*] 0
2013-11-05 Will you allow your customers to trash your brand? 0
2013-10-29 Assess the Scene 0
2013-10-22 The New Silver Bullet for Growth and Customer Loyalty 0
2013-10-15 Don't Lose the Trail! 0
2013-10-14 Member Guest Blog: Common Accountabilities of the CCO 0
2013-10-01 Customer Experience Director Is the Wrong Place to Start 0
2013-09-24 Using Data to Prove Your Value 0
2013-09-17 Gaining Critical Insight to Grow Your Business 0
2013-08-20 Five Ways CCOs Can Save Innovation 0
2013-07-30 How to win a customer for life—for only $12 0
2013-07-23 Loyalty is Dead. Long Live Engagement 0
2013-07-16 Has social media grown up enough to prove its own value? 0
2013-07-02 Do you have an executive empathy program? 0
2013-06-20 The chief customer officer is NOT a customer advocate 0
2013-05-03 How CCOs Survive to Thrive 0
2013-04-26 Heaven can wait, strategy not so much 0
2012-12-17 Five Ways to Focus Innovation on Customers 0
2012-11-19 Voice of the CCO: What is the Value of the CCO Council? 0
2012-11-16 CCO Council's 2013 CCO of the Year: Pete Winemiller 0
2012-11-15 Voice of the CCO: Alan Chow on CCO Council Membership 0
2012-11-14 Voice of the CCO: Bob Greenberg on the 4th Annual CCO Summit 0
2012-11-13 Voice of the CCO: Brian Study on CCO Council Membership 0
2012-11-12 Voice of the CCO: Monte Salsman on the 4th Annual CCO Summit 0
2012-11-07 Voice of the CCO: Steve Mescon on the 4th Annual CCO Summit 0
2012-07-17 Voice of the CCO: Hilary Noon on the CCO Council's 2011 Annual CCO Summit 0
2012-05-04 Curtis on...The Bingham Advisory 0
2012-05-04 Curtis on...CCO Authority: 3. Earned Authority 0
2012-05-04 Curtis on...CCO Authority: 2. Borrowed Authority 0
2012-05-04 Curtis on...CCO Authority: 1. Positional Authority 0
2012-04-30 Voice of the CCO: Tammy McLeod on the CCO's Potential for Magic 0
2012-04-27 Curtis on...CCO Essentials: Top Customer Dissatisfiers 0
2012-04-25 Curtis on...Adapting More Quickly to Change 0
2012-04-10 Curtis on...Customer Centricity as a Marketing Strategy 4 0
2012-04-09 Curtis on...Customer Centricity as a Marketing Strategy 3 0
2012-04-06 Curtis on...Speak Softly and Carry a Big Stick 0
2012-04-03 Curtis on...Demonstrating Customer Experience's ROI 0
2012-03-30 Curtis on...Critical Success Factors for CCOs: 7. Earned Authority 0
2012-03-29 Curtis on...Critical Success Factors for CCOs: 6. Tying Compensation to Customer Centricity 0
2012-03-28 Curtis on...Critical Success Factors for CCOs: 5. Creating Alliances 0
2012-03-27 Curtis on...Critical Success Factors for CCOs: 4. Metrics Tied to Profitability 0
2012-03-26 Curtis on..Critical Success Factors for CCOs: 3. Alignment with the CEO 0
2012-03-23 Curtis on...Critical Success Factors for CCOs: 2. Executive Support 0
2012-03-22 Curtis on...Critical Success Factors for CCOs: 1. Title and Reporting Structure 0
2012-03-21 Curtis on...CCO Essentials: Four Key Reasons to Hire a Chief Customer Officer 0
2012-03-19 Curtis on...Key Challenges for CCOs: Measuring and Demonstrating Results 0
2012-03-16 Curtis on...Key Challenges for CCOs: Implementing Change 0
2012-03-14 Curtis on...Key Challenges for CCOs: Establishing Credibility 0
2012-01-04 What Do We Know? 0
2011-10-14 Flying With Sean Tucker 0
2011-10-07 Dear Customers…We Hate You! Sincerely, Netflix 0
2011-10-05 Is it Time to Consider a Chief Customer Officer? 0
2011-10-04 Three Types of CCO Authority 1
2011-09-30 How Many Moles Have You Whacked Today? 0
2011-09-23 How can you make everyone care personally about customers? 0
2011-09-15 Annual Summit Testimonial from Peter Quinn 0
2011-08-11 Why Aren’t Families Dying to Get Into My Schools? The Classic Example of the Need for the Chief Customer Officer 0
2011-07-08 Just Because You CAN Doesn’t Mean You Should 0
2011-06-20 Eat Your Own Lunch - Before Someone Else Does 0
2011-05-05 Does HP Need a CCO? You be the judge! 0
2011-03-14 Be visible. Be successful. 0
2011-02-03 Cautious Optimism in Consumer Spending 0
2011-01-16 Great article on some of the underlying elements of the CCO role 0
2010-09-24 You’re Not a Real Chief Customer Officer, Are You? 0
2010-05-21 Losing the Trail 0
2010-02-03 Oracle’s Jeb Dasteel Awarded 2009 Chief Customer Officer of the Year 0

RSSConsumer Spending (4)

Date Title Comments
2014-05-13 Measuring ROI of Customer Centricity-Changes in Customer Value 0
2014-04-29 How to Shape Customer Behavior? 0
2013-07-16 Has social media grown up enough to prove its own value? 0
2011-10-07 Dear Customers…We Hate You! Sincerely, Netflix 0

RSSCustomer Centricity (52)

Date Title Comments
2014-06-24 The Impact of the Chief Customer Officer, Part II 0
2014-06-17 The Impact of the Chief Customer Officer, Part I 0
2014-06-11 WHEN Do You Need a Chief Customer Officer? 1
2014-05-20 Who Cares Whether the CCO Tweets? 0
2014-05-13 Measuring ROI of Customer Centricity-Changes in Customer Value 0
2014-05-06 Measuring ROI of Customer Centricity-Historical Correlations 0
2014-03-11 Six Key Challenges for the Chief Customer Officer 0
2014-02-18 The Bingham CCO Authority Model 0
2014-02-10 Innovation Must Begin with Customers 0
2014-01-28 Customer Engagement Models: Oracle 1
2014-01-21 Customer Engagement Models: MetLife 1
2014-01-14 Engagement: The Key Metric for the Future 3
2014-01-09 Announcing the Latest Bingham Advisory 0
2013-12-10 Seven Strategies to Streamline Customer Centric Culture Change [Part one of a two-part series*] 0
2013-12-03 The CCO Dashboard [Part two of a two-part series*] 0
2013-11-19 Internal Customers Are Not Customers at All 0
2013-11-12 Social Media Has Thrown Companies Back to the Dark Ages 0
2013-11-05 Will you allow your customers to trash your brand? 0
2013-10-29 Assess the Scene 0
2013-10-22 The New Silver Bullet for Growth and Customer Loyalty 0
2013-09-10 All Customer Feedback is NOT Created Equal 0
2013-08-27 The Seven Greatest Challenges in Establishing Strategic Customer Centricity Metrics 0
2013-08-20 Five Ways CCOs Can Save Innovation 0
2013-08-06 How wrong can a CEO be? 0
2013-07-30 How to win a customer for life—for only $12 0
2013-07-23 Loyalty is Dead. Long Live Engagement 0
2013-07-16 Has social media grown up enough to prove its own value? 0
2013-07-02 Do you have an executive empathy program? 0
2013-06-20 The chief customer officer is NOT a customer advocate 0
2013-05-24 Forget loyalty: focus on customer engagement instead 0
2013-04-24 Don't Make a $100M Mistake 0
2012-12-17 Five Ways to Focus Innovation on Customers 0
2012-05-02 The Sad State of Sears: Proof that Customers Cannot be Removed From Business Strategy 0
2012-04-27 Curtis on...CCO Essentials: Top Customer Dissatisfiers 0
2012-04-24 Curtis on...Customer Centricity as a Marketing Strategy 10 0
2012-04-23 Curtis on...Customer Centricity as a Marketing Strategy 9 0
2012-04-20 Curtis on...Customer Experience Trends in 2012 and Beyond 0
2012-04-19 Curtis on...Customer Centricity as a Marketing Strategy 8 0
2012-04-18 Curtis on...Customer Centricity as a Marketing Strategy 7 0
2012-04-17 Curtis on...Giving Customer Centric Culture A Foothold 0
2012-04-16 Curtis on...Customer Centricity as a Marketing Strategy 6 0
2012-04-12 Curtis on...Customer Centricity as a Marketing Strategy 5 0
2012-04-10 Curtis on...Customer Centricity as a Marketing Strategy 4 0
2012-04-09 Curtis on...Customer Centricity as a Marketing Strategy 3 0
2012-04-05 Curtis on...Customer Centricity as a Marketing Strategy 2 0
2012-04-04 Curtis on...Customer Centricity as a Marketing Strategy 1 0
2012-03-26 How to leverage the customers you don't want in order to preserve the ones you do 0
2011-10-14 Flying With Sean Tucker 0
2011-10-07 Dear Customers…We Hate You! Sincerely, Netflix 0
2011-09-30 How Many Moles Have You Whacked Today? 0
2011-09-27 Customer Complaints are a Gift 0
2011-09-23 How can you make everyone care personally about customers? 0

RSSCustomer Engagement (9)

Date Title Comments
2014-06-24 The Impact of the Chief Customer Officer, Part II 0
2014-06-11 WHEN Do You Need a Chief Customer Officer? 1
2014-06-03 The Six Components to Customer Engagement Strategy 0
2014-05-20 Who Cares Whether the CCO Tweets? 0
2014-05-13 Measuring ROI of Customer Centricity-Changes in Customer Value 0
2014-04-08 The Tweet Heard 'Round the World 0
2014-02-10 Innovation Must Begin with Customers 0
2014-02-04 Customer Engagement Models: Riot Games 0
2014-01-28 Customer Engagement Models: Oracle 1

RSSCustomer Insight (36)

Date Title Comments
2016-03-22 Design Thinking-Deeply immerse yourself in your customers' world 0
2014-06-03 The Six Components to Customer Engagement Strategy 0
2014-05-28 Three Steps to Manage Customer Crises 0
2014-05-20 Who Cares Whether the CCO Tweets? 0
2014-04-29 How to Shape Customer Behavior? 0
2014-04-08 The Tweet Heard 'Round the World 0
2014-02-10 Innovation Must Begin with Customers 0
2014-02-04 Customer Engagement Models: Riot Games 0
2014-01-28 Customer Engagement Models: Oracle 1
2014-01-14 Engagement: The Key Metric for the Future 3
2013-12-03 The CCO Dashboard [Part two of a two-part series*] 0
2013-11-26 The CCO Dashboard [Part one of a two-part series*] 0
2013-11-19 Internal Customers Are Not Customers at All 0
2013-11-12 Social Media Has Thrown Companies Back to the Dark Ages 0
2013-11-05 Will you allow your customers to trash your brand? 0
2013-10-22 The New Silver Bullet for Growth and Customer Loyalty 0
2013-09-24 Using Data to Prove Your Value 0
2013-09-17 Gaining Critical Insight to Grow Your Business 0
2013-08-27 The Seven Greatest Challenges in Establishing Strategic Customer Centricity Metrics 0
2013-08-20 Five Ways CCOs Can Save Innovation 0
2013-08-06 How wrong can a CEO be? 0
2013-07-23 Loyalty is Dead. Long Live Engagement 0
2013-07-16 Has social media grown up enough to prove its own value? 0
2013-07-02 Do you have an executive empathy program? 0
2013-04-24 Don't Make a $100M Mistake 0
2013-03-26 Are long-term contracts anathema to customer loyalty? 0
2012-12-17 Five Ways to Focus Innovation on Customers 0
2012-01-04 What Do We Know? 0
2011-10-07 Dear Customers…We Hate You! Sincerely, Netflix 0
2011-10-04 Three Types of CCO Authority 1
2011-09-30 How Many Moles Have You Whacked Today? 0
2011-09-27 Customer Complaints are a Gift 0
2011-08-11 Why Aren’t Families Dying to Get Into My Schools? The Classic Example of the Need for the Chief Customer Officer 0
2011-07-08 Just Because You CAN Doesn’t Mean You Should 0
2011-02-03 Cautious Optimism in Consumer Spending 0
2010-02-03 Customer Insight Is Too Good To Waste 2

RSSCustomer Loyalty (26)

Date Title Comments
2014-06-24 The Impact of the Chief Customer Officer, Part II 0
2014-06-03 The Six Components to Customer Engagement Strategy 0
2014-05-28 Three Steps to Manage Customer Crises 0
2014-05-13 Measuring ROI of Customer Centricity-Changes in Customer Value 0
2014-05-06 Measuring ROI of Customer Centricity-Historical Correlations 0
2014-04-08 The Tweet Heard 'Round the World 0
2014-02-04 Customer Engagement Models: Riot Games 0
2014-01-28 Customer Engagement Models: Oracle 1
2014-01-21 Customer Engagement Models: MetLife 1
2014-01-14 Engagement: The Key Metric for the Future 3
2014-01-09 Announcing the Latest Bingham Advisory 0
2013-10-22 The New Silver Bullet for Growth and Customer Loyalty 0
2013-09-24 Using Data to Prove Your Value 0
2013-09-17 Gaining Critical Insight to Grow Your Business 0
2013-09-10 All Customer Feedback is NOT Created Equal 0
2013-07-30 How to win a customer for life—for only $12 0
2013-07-23 Loyalty is Dead. Long Live Engagement 0
2013-07-16 Has social media grown up enough to prove its own value? 0
2013-05-24 Forget loyalty: focus on customer engagement instead 0
2013-03-26 Are long-term contracts anathema to customer loyalty? 0
2011-10-07 Dear Customers…We Hate You! Sincerely, Netflix 0
2011-09-30 How Many Moles Have You Whacked Today? 0
2011-09-27 Customer Complaints are a Gift 0
2011-08-11 Why Aren’t Families Dying to Get Into My Schools? The Classic Example of the Need for the Chief Customer Officer 0
2011-07-08 Just Because You CAN Doesn’t Mean You Should 0
2010-02-03 Oracle’s Jeb Dasteel Awarded 2009 Chief Customer Officer of the Year 0

RSSCustomer Retention (25)

Date Title Comments
2016-03-22 Design Thinking-Deeply immerse yourself in your customers' world 0
2016-03-13 Design Thinking vs. Customer Experience 0
2014-06-24 The Impact of the Chief Customer Officer, Part II 0
2014-06-03 The Six Components to Customer Engagement Strategy 0
2014-05-28 Three Steps to Manage Customer Crises 0
2014-05-13 Measuring ROI of Customer Centricity-Changes in Customer Value 0
2014-04-08 The Tweet Heard 'Round the World 0
2014-02-04 Customer Engagement Models: Riot Games 0
2014-01-28 Customer Engagement Models: Oracle 1
2014-01-09 Announcing the Latest Bingham Advisory 0
2013-10-29 Assess the Scene 0
2013-10-22 The New Silver Bullet for Growth and Customer Loyalty 0
2013-09-17 Gaining Critical Insight to Grow Your Business 0
2013-09-10 All Customer Feedback is NOT Created Equal 0
2013-07-23 Loyalty is Dead. Long Live Engagement 0
2013-07-16 Has social media grown up enough to prove its own value? 0
2013-03-26 Are long-term contracts anathema to customer loyalty? 0
2012-05-02 The Sad State of Sears: Proof that Customers Cannot be Removed From Business Strategy 0
2012-03-26 How to leverage the customers you don't want in order to preserve the ones you do 0
2011-10-07 Dear Customers…We Hate You! Sincerely, Netflix 0
2011-09-27 Customer Complaints are a Gift 0
2011-08-11 Why Aren’t Families Dying to Get Into My Schools? The Classic Example of the Need for the Chief Customer Officer 0
2011-07-08 Just Because You CAN Doesn’t Mean You Should 0
2011-05-05 Does HP Need a CCO? You be the judge! 0
2010-02-03 Oracle’s Jeb Dasteel Awarded 2009 Chief Customer Officer of the Year 0

RSSCustomer Survey (3)

Date Title Comments
2014-01-28 Customer Engagement Models: Oracle 1
2013-09-24 Using Data to Prove Your Value 0
2010-02-03 Customer Insight Is Too Good To Waste 2

RSSDesign Thinking (2)

Date Title Comments
2016-03-22 Design Thinking-Deeply immerse yourself in your customers' world 0
2016-03-13 Design Thinking vs. Customer Experience 0

RSSInnovation (1)

Date Title Comments
2014-02-10 Innovation Must Begin with Customers 0

Uncategorized (28)

Date Title Comments
2012-08-08 Now is better than we think 0
2012-06-27 Voice of the CCO: Jennifer Maul on CCO Council Membership 0
2012-06-26 Curtis on...The Proliferation of CCOs Across Multiple Industries 0
2012-06-25 To Facebook, or not to Facebook? 0
2012-06-22 Curtis on...Chief Customer Officer: Passing Fad or Here to Stay? 0
2012-06-15 Voice of the CCO: Jennifer Maul on the CCO Council's Annual CCO Summit 0
2012-06-14 Voice of the CCO: Lacey Grey on CCO Council Membership 0
2012-06-13 Voice of the CCO: Lacey Grey on the CCO Council's 2011 Annual CCO Summit 0
2012-06-04 Voice of the CCO: Rudy Vidal on CCO Council Membership 0
2012-05-29 Voice of the CCO: Rudy Vidal on the CCO Council's 2011 Annual CCO Summit 0
2012-05-24 Voice of the CCO: Vicky Stennes on the CCO Council's 2011 Annual CCO Summit 0
2012-05-17 Curtis on...CCO Authority: 3. Earned Authority 0
2012-05-14 Curtis on...CCO Authority: 2. Borrowed Authority 0
2012-05-08 Voice of the CCO: Jasmine Green on the CCO Council's 2011 Annual CCO Summit 0
2012-04-11 Curtis on...Realizing The Quickest Gains From Customer Centric Culture 0
2012-03-20 Curtis on...CCO Essentials: What is a Chief Customer Officer? 0
2012-03-15 Curtis on...Key Challenges for CCOs: Obtaining Resources 0
2012-03-13 Curtis on...Key Challenges for CCOs: Creating a Strategic Imperative 0
2012-03-13 Have you lost touch with your customers? 0
2012-03-06 "Silence is the cradle of creativity" 0
2011-09-23 CCO Council's 2011 Annual Summit Featured Speaker - Jasmine Green 0
2011-09-08 The CCO Council 2011 Annual Summit 0
2010-02-03 Look what’s coming for the CCO Council! 0
2010-02-03 Keynote Presentation: NACCM Customers 1st Conference, Nov 2009 0
2010-02-03 Chrysler’s Customer Experience Efforts Backfire 0
2010-02-03 Highlights of the 2009 CCO Study 0
2010-02-03 Can loyalty be created only through 'surprisingly' good experiences? 0
2010-02-03 Here’s a Quarter, Call Someone Who Cares 0

Total

147 posts
9 comments